eQ Customer Care Concierge
A single point of contact, our Customer Care Concierge assists you from the time you finish up at the Design Studio all the way to closing your new home and after-sales service.
Every community has their own dedicated Concierge, allowing homeowners to reach us quickly and easily, and to receive timely responses to their requests.
Your Customer Concierge will:
- Be your helpful, go-to person for everything you need to know about your new home from the start to the end of your second year warranty.
- Accompany you on all of your construction appointments and provide information and help.
- Follow up on all of your enquiries related to your house no matter which department it involves (other than finance).
- Be responsible for ensuring that all of your selections have been properly installed.