If you’ve ever chatted with Sara – whether it was on our website live chat, through our social media accounts, by phone or by email – you’ll know her positivity and great energy make her an asset to the eQ Homes team. She came onboard to fulfill the newly created role of Online Sales Counsellor in 2019 and since then has devoted herself to outstanding customer service. We sat down with her to find out more about her life, her job, and what it takes to succeed in an Online Sales Counsellor role.
Name: Sara McCarthy
Job Title: Online Sales Counsellor
How long have you worked with eQ Homes?
I’ve been with eQ Homes since June of 2019.
How would you describe your role at eQ Homes?
My role is to be the friendly face that greets potential purchasers online. My goal is to educate potential homeowners on the homes and communities we build and introduce them to our Sales Agents. From there we hope to turn them into happy homeowners.
What makes you such a great fit for this role?
Having a positive attitude is so important and I think that’s something that comes naturally to me. Great communication skills and the initiative to follow up are also really important to a great customer experience. It’s very satisfying to get great feedback when you’ve helped someone out and made their day better.
What’s your favourite thing about working at eQ?
The people! My co-workers have always been so supportive and helpful since day one. They truly are like family.
What’s the most challenging aspect of your job?
It can be challenging to keep up with all of the information about each and every home design we build across all seven of our communities. You have to keep track of so many details, like what design features are standard in each home, which lots have been released, pricing changes and current promotions, how soon we expect people will be able to move in, etc. And you have to be prepared for a lot of random questions, like, “which of your homes have a 2-car garage?” or even things like, “where did you get that lamp in your model home?”
What’s one success you have achieved that you want to celebrate?
I celebrate every time I book an appointment with one of our agents because it means I’ve helped a potential client get to the next step on their home buying journey. I have a little solo dance party in my home office. Oh, to be a fly on the wall at this desk!
Do you have any advice for someone considering a role like yours?
I’d say do it!This role has allowed me to comfortably get back into the work world after being off with our daughter. I can work flexible hours and mainly from home, so it’s allowed me to balance being a mom and working at the same time – without losing my mind.
How do you spend your time outside of work?
My hobbies including spending time at the cottage, adventuring with our daughter Charlotte and spending time with friends and family.
Who inspires you?
Get ready for the cheese…my partner! He is the hardest working person I have ever met both in his career and at home. He inspires me to be the best version of myself.