Customer Care

EMERGENCY PHONE NUMBERS

There may arise situations when the eQ Homes Customer Care Team is unavailable to respond promptly to a repair request or resolve a warranted emergency item. While such instances are infrequent, it's important to understand what qualifies as an "emergency" and how to proceed.

The Tarion Warranty Corporation, responsible for backing your home's warranty, defines an emergency situation as follows: complete loss of heat; gas leak; total loss of electricity; complete loss of water supply; complete sewage stoppage; plumbing leak necessitating a complete water shut-off; significant collapse of any part of the home's exterior or interior structure, rendering it uninhabitable due to health or safety concerns; substantial water penetration in interior walls or ceiling; significant pool of standing water inside the home.

Emergency situations resulting from the failure of a municipal utility to provide a service are not covered under warranty as they fall outside the builder's control.